Returns, Refunds & Exchanges
We always want you to love your Celebration Station purchases. Please review the policy below so you know exactly how we handle returns, refunds and exchanges.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like inflated or un-inflated items and custom products (such as special orders or personalized items).
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Returns, refunds, and exchanges only on undamaged items with proof of purchase; EXCEPT for inflated balloons or un-inflated balloons due to hygiene concerns. Contact us IMMEDIATELY regarding any issues with your order/items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@celebrationstationtt.com.
Order collections and deliveries
Orders must be collected at the scheduled time. All orders have a 15-minute grace period. Un-inflated items accrue a 5% daily storage fee up to 5 working days, starting 24hrs after the collection time. After the 5 days, the order will be cancelled without refund.